Godwit SIM
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Godwit SIM terms of service

Effective 19 October 2026. Version 1.0.

Who we are

Godwit SIM is a trading name of Lorikeet AI LLC, a Delaware limited liability company in the United States that also trades as Lorikeet, at 2261 Market Street, STE 5391, San Francisco, CA 94114, United States. "We" and "us" mean Lorikeet AI LLC. "You" means the person who buys or uses a Godwit eSIM.

Godwit SIM is run as a showcase for Lorikeet's AI customer service. An AI agent answers most messages and calls. People at Godwit SIM oversee the business and handle anything the AI should not.

What we sell

Prepaid, data-only eSIM packs for travel. Each pack gives a set amount of mobile data for a set number of days in the countries listed for it. A Godwit eSIM:

  • has no phone number, and cannot make or receive calls or SMS, including emergency calls (000, 911, 999 or 112). Keep your usual SIM active for these
  • runs on other companies' mobile networks, supplied through our network partner. We do not operate a network

Each pack's details are in its critical information summary, which we send you before you pay.

Who can buy

You must be 18 or over and live in Australia, the United States or the United Kingdom. We do not sell to people who live in the European Union.

There is no account or password. We know you by the phone number you message us from, and you can use any name you like with us.

Your phone

You need an unlocked phone that supports eSIM, and you are responsible for checking this before you buy. Our AI agent can help. If your phone is not compatible and the eSIM has not been installed, you get a full refund.

Buying and paying

You buy by messaging us. We send a secure Stripe payment link. We never ask for your card number in a message or call. Prices are in local currency:

  • Australia: Australian dollars. We are a US company and are not registered for Australian GST, so no GST is charged or shown. Your bank may add an international transaction fee because the merchant is outside Australia; we show this warning before you pay
  • United Kingdom: pounds sterling, including VAT
  • United States: US dollars. For California billing addresses, the California prepaid mobile telephony services surcharge is added and shown separately at checkout. Any other tax we must collect is shown before you pay

We may hold delivery while we check a payment that looks unusual. If we cancel a payment for that reason, we refund it in full.

Installing and using your eSIM

After you pay, we send an install link by SMS or WhatsApp, with a manual code as a backup.

  • Install it once, on one phone. It cannot be moved to another phone.
  • Validity starts when the eSIM first connects to a network in a covered country, not when you buy or install it. You must start using it within 180 days of purchase.
  • Turn on data roaming for the Godwit eSIM.
  • The pack ends when the data runs out or the validity ends, whichever is first. Unused data and days do not carry over.
  • Speeds and coverage depend on the local network. We do not guarantee a speed or coverage everywhere.
  • Hotspot and tethering are allowed unless the pack says otherwise.
  • You can buy a top-up for an active pack by messaging us.

Our acceptable use policy applies to every pack.

If you delete the eSIM

Deleting the eSIM from your phone usually ends it for good, and any data left is lost. If you delete it by mistake, contact us. Where our network partner can issue a replacement, we send one after confirming your identity. Where it cannot, any refund is goodwill under our refund policy.

Confirming it's you

Sending a replacement eSIM, resending install details to a new number or email, and changing the contact details on an order are high-risk requests. Before we do any of them, we confirm your identity with at least two separate checks, such as a code sent to the phone number on your order and a code sent to its email. Never share a code with anyone, including us. If you get a code you did not ask for, tell us.

Talking to us

Our AI agent answers first and tells you it is an AI. Reply HUMAN, say "person" on a call, or email hello@getwavemobile.com to reach a member of our team. Reply STOP to stop messages. We send marketing only if you say yes. Our AI and messaging disclosure has the details.

We are responsible for what our AI agent tells you. If it gives you wrong information about a price, a pack or a refund, tell us and we will put it right.

Refunds and cancellation

Our refund and cancellation policy, including the 14-day cancellation right for UK customers, forms part of these terms.

Your rights under consumer law

Nothing in these terms limits rights you have under consumer law that cannot be excluded, including the Australian Consumer Law, the UK Consumer Rights Act 2015 and the consumer laws of your US state.

Under the Australian Consumer Law, our services come with guarantees that cannot be excluded. For major failures with the service, you are entitled to cancel and get a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure is not a major failure, you are entitled to have the problem fixed in a reasonable time and, if that is not done, to cancel and get a refund for the unused portion.

Our liability

Where the law allows us to limit our liability, we are not liable for indirect losses (such as missed bookings), the cost of your other SIMs, or outages outside our and our network partner's control beyond replacing or refunding the affected pack. Otherwise our liability is limited to the price you paid for the affected pack. These limits do not apply to death or personal injury caused by our negligence, to fraud, or to anything the law does not let us limit.

Suspending a pack

We may suspend or end a pack if we reasonably believe it is used for fraud, against our acceptable use policy, or in a way that harms a network. We will tell you why unless the law or a safety risk prevents it. If you did nothing wrong, we refund the unused part.

Changes to these terms

New versions apply to purchases made after they are published. We will not change the terms of a pack you have already bought to your disadvantage. We will give at least 14 days' notice by message or email before a material change affects anything you have already bought.

Complaints

Our complaints handling policy explains how to complain. In Australia you can take an unresolved complaint to the Telecommunications Industry Ombudsman.

Law that applies

These terms are governed by the law of Delaware, Australia. If you live in the UK or the US, you keep the protection of the mandatory consumer laws where you live and may bring a claim in your local courts.

Contact

Email hello@getwavemobile.com, text our Australian number (coming soon), our US number (coming soon) or +44 7886 075616, WhatsApp WhatsApp (coming soon), or write to 2261 Market Street, STE 5391, San Francisco, CA 94114, United States.